FREQUENTLY ASKED QUESTIONS

SEVA Hair Oil is designed as a scalp-first hair ritual to help nourish the roots, support healthier-looking hair and bring intention back into your self-care routine.

Inspired by Ayurvedic and ancestral Indian hair oiling traditions, it is used before washing as a grounding treatment for the scalp and hair.

Apply the oil directly to your scalp and roots before washing. Gently massage into the scalp using your fingertips or the Golden Kansa Comb, then allow the oil to sit before cleansing.

For the best ritual, move slowly and intentionally. This is not just a haircare step, but a moment to pause, reconnect and restore.

2 times a week is ideal, but even once a week will leave your hair softer and more nourished.

You can leave the oil in for a short treatment before washing, or for a longer ritual when your scalp and hair need deeper nourishment. We recommend leaving it on for at least 20–30 minutes as a pre-shampoo ritual, or leave overnight for deeper nourishment. Always wash thoroughly afterwards.

You can leave the oil in for a short treatment before washing, or for a longer ritual when your scalp and hair need deeper nourishment.

We recommend allowing enough time for the oil to feel fully worked into the scalp before cleansing. Always wash thoroughly afterwards.

Yes! SEVA is free from harsh chemicals and actually helps restore softness and shine to treated hair.

Yes. SEVA Hair Oil is designed to support a range of hair types and textures.

Because every scalp and hair journey is different, the amount used and frequency of use may vary. Fine hair may prefer a smaller amount, while thicker or drier hair may enjoy a more generous application.

Absolutely—healthy hair rituals are for everyone.

Yes. Our product is proudly vegan, cruelty-free, and never tested on animals.

SEVA is created with a conscious approach to beauty and formulation. Our products are designed to support intentional, non-toxic self-care without unnecessary harshness.

We believe beauty should feel restorative, considered and aligned with long-term wellbeing.

Within Australia, standard shipping rates apply.

For international orders, shipping rates are calculated at checkout before you place your order. Please note that customs duties, taxes or import fees may apply depending on your location and are the responsibility of the customer.

For now, we’re proud to bring SEVA to the following countries:

• Australia
• New Zealand
• India
• United Arab Emirates
• Canada
• United States of America

We can’t wait to expand further in the future!

We ship with trusted carriers so your SEVA ritual arrives safely.

Australia:

• Standard: 3 – 7 business days (metro is faster, regional may take longer)
• Express: 1 – 3 business days

New Zealand:

• Standard: 7 – 12 business days
• Express: 5 – 8 business days

India:

• Standard: 10 – 18 business days

UAE:

• Standard: 8 – 12 business days

Canada:

• Standard: 6 – 10 business days

USA:

• Standard: 6 – 10 business days

During peak times (Christmas, Diwali, or public holidays), deliveries may take longer. Once dispatched, you’ll receive a tracking link to follow your parcel.

Yes. We offer Express Post within Australia & New Zealand. Delivery is usually 1–3 business days (next business day in most metro areas).

Please note this option incurs an additional charge, shown at checkout, and may take longer during peak periods.

While we currently don’t offer returns, your satisfaction is very important to us. If your product arrives damaged or faulty, please email us at info@sevabeauty.com.au—we’ll make it right as quickly as possible.

Please email info@sevabeauty.com.au with your order number and photos of the damaged item and packaging.

Our team will review your request and help make it right.

If you need to change or cancel your order, please contact us as soon as possible at info@sevabeauty.com.au.

Once an order has been processed or dispatched, we may not be able to make changes.

We’re happy to help! Email us at info@sevabeauty.com.au, and we’ll get back to you within 24 hours on business days.